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Policies

Return & Refund Policy

Return window

You may request a return within 7 days of receiving your parcel. Requests made after this period cannot be accepted.

What can be returned

  • Fabric that is unused, unwashed and uncut / unstitched.
  • Items in their original packaging with all tags intact.
  • Wrong item received, missing piece, or a manufacturing/printing defect.

What cannot be returned

  • Fabric that has been cut, stitched, washed or altered in any way.
  • Items returned without original packaging or tags.
  • Minor variations in shade or print placement — screens and lighting differ, and small colour differences are normal for printed fabric.

How to request a return

  1. WhatsApp us at +92 328 0882288 (or email info@marketwaly.com) with your order number, the reason for return and clear photos of the fabric and packaging.
  2. Our team reviews your request and confirms approval, usually within 48 hours.
  3. Once approved, ship the parcel back to the address we share, or we will arrange a courier pickup where available.

Verification

Every return is verified by our team once it reaches our facility. We check that the fabric is uncut, unwashed and complete, and that it matches the item dispatched. If a return fails verification, the parcel is sent back to you and no refund is issued.

Refunds

After a return passes verification, your refund is processed within 7 working days to the bank or mobile wallet account details you provide (account title, account number/IBAN and bank name). Please make sure these details are accurate — refunds sent to an incorrect account cannot be recovered.

Refunds cover the price of the returned item. Delivery charges are non-refundable, except where the return is due to our error — a wrong, missing or defective item — in which case we refund the delivery charge as well and cover the return shipping cost.

Exchanges

Because most designs are stocked as a single piece, exchanges depend on availability. If your preferred design is out of stock, we will process a refund instead.

Damaged on arrival

If your parcel arrives damaged or tampered with, please record a short unboxing video and contact us within 48 hours so we can resolve it quickly.